Shipping policy
Our watches are built to order so please allow 2-3 business days before shipping
Our delivery partner is Mistal Time Services, who handle shipping on our behalf. For queries around shipping they can be contacted via orders@onticwatches.com. For non-shipping questions please email support@onticwatches.com. Thanks!
We currently ship to: UK, EU, NORWAY, SWITZERLAND, USA, CANADA, AUSTRALIA, NEW ZEALAND, JAPAN, HONG KONG SAR, SINGAPORE, SOUTH KOREA, SOUTH AFRICA, TAIWAN, UAE
United Kingdom
- Shipped via Royal Mail Special Delivery
- Free Shipping if you spend over £75 (otherwise we charge £10)
EUROPE
- SHIPPING TO: EU, NORWAY, SWITZERLAND
- Free Priority Shipping if you spend over £75 (otherwise we charge £15)
- Typically takes 2 to 3 working days from dispatch
- VAT is included in the price you see and paid to the correct EU authority
- No duties are payable.
USA
- Free Priority Shipping if you spend over £75 (otherwise we charge £15)
- Typically takes 2 to 4 working days from dispatch
- Orders ship Delivered Duty Paid, so no additional import charges or tariffs will be requested on delivery. Please note that US tariff charges are not refundable
- You may be asked to provide a Social Security Number or Tax ID. If required, the courier will contact you directly
- Additional state-level charges may apply depending on local legislation
EVERYWHERE ELSE:
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SHIPPING TO: AUSTRALIA, CANADA, NEW ZEALAND, JAPAN, HONG KONG SAR, SINGAPORE, SOUTH KOREA, SOUTH AFRICA, TAIWAN, JERSEY, MONACO, UAE
- Free Priority Shipping if you spend over £75 (otherwise we charge £15)
- Typically 2 to 5 working days from dispatch
- All orders ship from the UK. Import duties or taxes may apply. Please check with your local customs office for guidance. If duties or taxes are not paid and the order is returned to us, any charges incurred will be deducted from the refund.
- Orders shipped to Canada are subject to local VAT in addition to the US dollar purchase price.
- You may be asked to provide a Social Security Number or Tax ID if required by the courier. Any such request is outside our control.
Important Information
- All deliveries require an authorised signature at the address.
- Delivery times are estimates and begin from the date of shipping rather than the order date.